Important Information for Patients With Humana Medicare Advantage Insurance Coverage
Beginning on January 1, 2024, ChristianaCare services will be out -of-network for Humana Medicare Advantage plans. Learn more at: news.christianacare.org/humana/.
NOTE: This change does not apply to policyholders with a Humana Medicare Supplemental plan. ChristianaCare services remain in-network for Humana Medicare Supplemental Plan members.
We will do everything possible to expedite your claim for the hospital services you have received. Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.
The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.
If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.
If you received services at one of our Cecil County locations, please choose the invoice type you received below to pay your bill. Please pay special attention to the make payable name and mailing address on each of the sample invoices below to be sure you have selected the option that matches the invoice you received.
Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.
The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call billing customer service at (410) 392-7033, Monday – Friday, 8 a.m. to 4:30 p.m. Or email billing@uhcc.com.