It is the policy of Union Hospital to support and inform you of your rights and responsibilities. These rights are extended to each patient regardless of age, sex, race, creed, national origin, ethnic group, religion, economics, cultural background or ability to pay.

Statement of Inpatient/Outpatient Rights
Our mission at Union Hospital is to meet the health and wellness needs of our community in collaboration with other providers and to ensure that services reflect high quality, compassion, and value. The hospital is committed to respecting, protecting, and promoting patient rights. This commitment is evidenced through the care we provide in accordance with the following patient rights.

Patient has a right to:

  1. Medical care and services without discrimination based upon race, color, religion, sex, sexual preference, national origin, source of payment, or disability.
  2. Care that is considerate and respectful of his or her personal values and beliefs and the right to express those values and beliefs which do not harm others or interfere with medical therapy.
  3. Know the name and professional status of the physician who has primary responsibility for his or her care, as well as other physicians and non-physicians involved in providing care.
  4. Be informed about his or her responsibilities related to his or her care, treatment, and services.
  5. Receive information in a manner tailored to the patient’s age, language, and ability to understand.
  6. Be provided interpreting and translation services, as necessary.
  7. Receive communication with the patient who has vision, speech, hearing, or cognitive impairments in a manner that meets the patient’s needs.
  8. Participate in making decisions about his or her care, treatment, and services, including the right to have his or her own physician promptly notified of his or her admission to the hospital.
  9. Refuse care, treatment, and services including leaving against medical advice and be respected of this decision.
  10. Give or withhold informed consent.
  11. Give or withhold informed consent to produce or use recordings, films, or other images of the patient for purposes other than his or her care.
  12. Be informed of the risks, benefits, alternatives, and procedures to be followed if experimental treatment or research is being proposed; the patient has the right to refuse to participate in such treatment or research without limiting his or her access to care and services.
  13. Receive respect for his or her rights during research, investigation, and clinical trials.
  14. Receive information about the individual(s) responsible for, as well as those providing, his or her care, treatment, and services.
  15. Address patient decisions about care, treatment, and services received at the end of life.
  16. Formulate advance directives and to have the hospital staff comply with these directives.
  17. Be free from neglect; exploitation; and verbal, mental, physical, and sexual abuse.
  18. Be in an environment that preserves dignity and contributes to a positive self-image.
  19. File a complaint and to expect prompt referral to appropriate hospital administrative personal for resolution. The patient also has the right to file a complaint with state and federal advocacy and licensing groups, as well as accreditation agencies.
  20. Access protective and advocacy services.
  21. Be free from restraints and seclusion of any kind that is used as a means of coercion, discipline, convenience, or retaliation by staff.
  22. Be free from neglect; exploitation; and verbal, mental, physical, and sexual abuse.
  23. Confidentiality of his or her care and clinical records and the right to access information contained in his or her records within a reasonable time frame. *All records are confidential except as otherwise provided by law or third-party contractual arrangements.
  24. Be informed of unexpected as well as expected outcomes resulting from care provided.
  25. Have his/her pain managed effectively through ongoing assessment and timely responsive interventions. Patients can expect to receive information about pain relief measures, as appropriate, and to be involved in decisions related to their pain management.
  26. Receive quality care and clinical decisions regarding care based on health care needs, not financial incentives.
  27. Obtain consultation with another physician at the patient’s request and expense.
  28. Obtain knowledge of any professional and/or business relationships that may exist between individuals, other organizations or health care services, or educational institutions involved in his/her care.
  29. Receive referrals based on patient choice, after receiving information, including disclosure of any relationships that may exist.
  30. Admission and continued hospitalization that is based on clinical need, medical necessity, and a collaborative plan with physician and not based on insurance company recommendations or decisions that may inappropriately restrict or limit care.
  31. When a transfer to another hospital is necessary, the patient has the right to receive information and an explanation concerning the reason, risks, and alternatives.
  32. The patient’s presence in the hospital and condition may be released to those requesting the information, unless the patient has stipulated otherwise or unless you are admitted for treatment of Psychiatric illnesses. In cases that are reportable to public authorities, the patient’s identity, the nature of the illness or injury and the patient’s condition may be released without the patient’s consent.
  33. The right to expect a response to any reasonable requests within the hospital’s capabilities, this may include requests for room changes.
  34. The right to request and receive a detailed explanation of the hospital bill and to receive information and counseling on the availability of known financial resources for health care.
  35. Dying is a natural part of life. Patients have the right to be made as comfortable as possible, and treated with dignity. All of the patient’s symptoms and discomforts should be treated aggressively and effectively, including the management of pain. All of the patient’s psychological, social, emotional, spiritual, and cultural needs and concerns should be addressed.

These rights will be extended to the patient’s legally designated representatives should the patient be unable to understand or exercise these rights. These rights are extended to parents and/or guardians of all newborns, children and teenagers.

Contact Information

Compliments & Complaints
Hospital management may be contacted at 410-398-4000 with compliments & complaints.

Compliance Hotline
Tel:(410) 620-3714

The Joint Commission
Tel:(630) 792-5800
Online: Visit website

Delmarva Foundation
Medicare/Medicaid Program
Tel:(866) 571-3629

Department of Health and Mental Hygiene
Tel:(877) 463-3464

Department of Social Services
Adult & Child Protective Service
Tel:(410) 996-0100

Domestic Violence Hotline
Tel:(410) 996-0333

Equal Access Compliance Unit
Discrimination Complaints
Tel:(410) 767-8600

Medicare Fraud Control Unit
Tel:(410) 576-6521

Senior Health Insurance Assistance Program
Department of Aging
Tel:(410) 996-8169