ChristianaCare, Union Hospital Is Here for You
Our ChristianaCare expert caregivers know how important it is for you and your loved ones to get safe and convenient care. It is important for us, too. That’s why we’re taking the extra steps to make sure you have really great care, when you need it.
If you’ve delayed care, now is the time to reconnect with your doctor. With the safety and well-being of our patients, caregivers and community in mind, we are gradually reopening our services with the following changes and enhancements:
· Video Visits (primary and specialty care)
· Phone Visits (primary and specialty care)
· In-Office Visits (primary and specialty care)
· Hospital and Emergency Care
·Diagnostic Testing, Lab and Imaging
ChristianaCare, Union Hospital is committed to your health & safety
For those coming to see a provider in person, you will be asked screening questions on the phone while making your appointment to ensure the safety of yourself and others. And, you will be screened before entering our hospitals, emergency departments, and practice locations.
For those getting telehealth care over the phone or via video, you will be screened at the start of your visit.
Employees are screened every day before the start of their shift. Testing is required for any employee with any COVID-related symptom.
All patients, visitors and employees are required to wear a mask while they are in our buildings. If you do not have your own mask, we will provide you with one. Children under 3 years old are not required to wear a mask.
All ChristianaCare employees will always be dressed in appropriate protective gear and equipment.
Handwashing and sanitizing our hands are done regularly to avoid the spread of COVID-19. Hand sanitizer will be available for use. Additionally, we have enhanced cleaning practices at all our facilities to provide an extra layer of safety.
We are taking steps to support physical distancing and ensure people can stay six feet apart or more. These may include special instructions when arriving for appointments, such as waiting in the car outside until you receive a call or text message that it’s time to come in. Signage around waiting room chairs and floor decals are in some areas to help ensure social distance. Visitors are limited as part of our visitor policy.
HIPAA Privacy and Novel Coronavirus
At ChristianaCare, Union Hospital we understand that healthcare is an extremely personal matter that requires ongoing coordination between patients and their Caregivers. We also understand that in times like this, when caregivers are fighting outbreaks, juggling clinical obligations while protecting patient privacy can be difficult. Nonetheless, prioritizing patients’ privacy rights is still an essential facet of their health care experience. Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Protected Health Information (PHI) can be used and disclosed for treatment, payment, and healthcare operations without the patient’s consent. Also, HIPAA permits healthcare providers like ChristianaCare, to use and disclose PHI for public health and safety purposes. However, all uses and disclosures must comply with the HIPAA Minimum Necessary requirement.
We have provided below a recent Office for Civil Rights (OCR) bulletin on COVID-19. The bulletin details how to handle patient privacy during this outbreak, as well as other uses and disclosures related to HIPAA. For COVID-19 privacy-related questions, please call the ChristianaCare Privacy Hotline at 302-623-4468.
As always, any inquiries from the media regarding coronavirus COVID-19 should be directed to the Communications and Marketing office at 410-392-7002.
Bulletin: Civil Rights & the Coronavirus (COVID-19) March 16, 2020
For the up-to-date information about Coronavirus and its impact in our community, please refer to the following websites:
- Maryland Department of Health Coronavirus website
- Centers for Disease Control and Prevention Coronavirus website
For questions concerning screening & testing for Coronavirus COVID-19, please contact the Maryland Department of Health hotline, 211, or Contact the Cecil County Health Department Coronavirus Disease 2019 (COVID-19) Call Line at 410-996-1005.